Effective Date: September 10, 2026

At 1911 Beef, we take pride in providing fresh, high-quality beef delivered safely to your door. Because our products are perishable and must be handled according to strict food-safety standards, we have specific guidelines for returns, refunds, and replacements.

1. Perishable Products

For health and safety reasons, we generally cannot accept physical returns of meat or other perishable food products once they have been delivered.

If you are unhappy with your order or believe there is a problem with your products, please contact us as soon as possible so we can make it right.

Email: info@1911beef.com

2. Damaged, Spoiled, or Incorrect Orders

If your order arrives:

• Damaged or leaking

• Warm or improperly chilled

• Spoiled or otherwise unsafe to consume

• Missing an item

• Containing an incorrect item

• Significantly different from what you ordered

please contact us within 24 hours of delivery.

To help us resolve the issue, we may ask for:

• Your order number

• A description of the problem

• Photos of the product, packaging, shipping box, or shipping label

• The date and time the order was delivered

We may offer a replacement, store credit, refund, or other appropriate resolution depending on the circumstances.

3. Temperature & Food Safety Concerns

Our beef is shipped using appropriate insulated packaging and cold packs when necessary. Customers should refrigerate or freeze their order as soon as possible after delivery. Due to our packaging of beef, if your beef is thawed and still refrigerator cold, you may refreeze the beef with no issues. A general rule of thumb is if it is still cool to the touch.

If your order arrives outside our expected temperature or packaging standards, do not consume the product. Contact us promptly so we can evaluate the situation and determine the appropriate resolution.

For food-safety reasons, we may ask you to dispose of affected products rather than return them.

4. Wrong or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 24 hours of delivery.

After verifying the issue, we may provide:

• The correct product at no additional charge;

• A refund for the missing or incorrect item; or

• Store credit.

5. Customer-Caused Issues

We may be unable to provide a refund or replacement when an issue results from circumstances outside our control, including:

• The customer providing an incorrect or incomplete shipping address;

• The customer not being available to receive a delivery when required;

• The package being left in an appropriate location but not retrieved promptly;

• Failure to refrigerate or freeze products promptly after delivery;

• Damage caused after delivery;

• Improper storage, handling, cooking, or preparation of the product.

We will review these situations on a case-by-case basis.

6. Order Cancellations

Because our products are perishable and orders may be processed quickly, cancellation requests must be submitted before the order enters processing or shipment.

Once an order has been processed or shipped, it may not be possible to cancel it.

If a cancellation is approved before processing, we will issue a refund to the original payment method.

7. Refund Processing

Approved refunds will generally be issued to the original payment method.

Once we initiate a refund, the time required for the funds to appear in your account may depend on your bank or payment provider.

8. How to Contact Us

To request a refund, replacement, or other resolution, contact us at:

Email: info@1911beef.com

Phone: 940-395-2705

Website: https://1911beefco.com/contact-1911-beef-co/

Please include your order number and a brief description of the issue.

9. Our Commitment

We want you to feel confident ordering from 1911 Beef. If something isn't right with your order, please let us know. We will review each situation fairly and work with you to find an appropriate solution while maintaining the food-safety standards required for perishable products.

1911 Beef reserves the right to modify this policy when necessary.